Refund policy

Please read our REFUND policy carefully before purchasing. 

CANCELLATION 

In the unlikely circumstance you do need to cancel, our cancellation policy is as follows.

ITEMS EXCLUDING COOKIES AND TUBES.  

• If cancellation is made atleast 8 days prior to order date, a full refund will be granted.
• If cancellation is made between 4 and 8 days of the order, a 50% fee of the order will be retained, and a credit note will be issued for the remaining 50%.
• If cancellation is made within 4 days, you will not be eligible for a refund, and we full amount will be retained to cover costs incurred. 

COOKIES & LOLLIES

Cancellation made within 24 hours of placing the order will be eligible for a full refund (unless order is made with only short notice of 4 days, no refund available)

All orders cancelled after this time will receive a store credit. 

Cancellations made within 2 weeks of delivery date, no refund will be issued due to the time spent for the preparation of the order, and personalised items. 

 FILLABLE BOXES

 

Please let us know within 7 days of receiving the order for a full refund. Please note that perishable items such as foods cannot be refunded. Returns must be made at your own expense and refund does not include postage.

 

REFUND POLICY 

In order to be eligible for a refund your order must meet the following criteria. 

• Order arrived damaged 
• Not what you ordered

If the above applies to you please get in contact with us and we will immediately offer a full refund or partial (damaged items) please send  photo evidence. Postage fees is not refunded. 

Refunds are not eligible for items that have been delayed due to Australia post.